Brightly Software, intelligent asset management software solutions specialists and Jadu, a web experience management software provider with prominence across government, higher education and commercial organisations, have partnered to deliver digital ‘connected communities’ software that connects assets to communities through a modern, map-based customer interface.
The new software - Community Central – enables users to access and report issues in their local communities and receive updates on progress, reducing pressures on resources and improving service outcomes.
Suraj Kika, chief executive of Jadu, said: “Organisations such as local authorities need to invest in ‘smart cities’ that enable ‘smart citizens’ to interact with their council in a way that is frictionless and ‘just-in-time.’ Reporting issues such as potholes and blocked gullies for example, are high demand interactions for many local authority contact centres and cost councils tens of thousands a year in contact that is avoidable. We should be able to tell citizens that we are aware of issues and are fixing them - and let them know when things are fixed.”
The new software enables users of Brightly’s Asset Management products to connect to the Jadu Platform to provide real time, two-way integration. This enables communities to connect with assets in the local area as well as enable smart capabilities to predictively resolve issues and reduce massive failure demand and avoidable contact. The solution delivers the visualising of live pothole reports on maps, for example so that members of the public can see if something is already being resolved.
Brian Bell, SVP strategy & corporate development at Brightly, said: “We are excited to bring Community Central to our clients, offering them a completely unique solution. Community Central connects the community to assets and enables real-time, automated service delivery for critical services. As well as offering the leading low-code digital service platform from Jadu, we can now significantly enhance the entire digital web experience for clients, bringing world class accessibility and a personalised portal service to their users.”
Suraj Kika added: “Commercialisation and automation will play a critical role in delivering digital services. Having a digital strategy that focuses on the needs of users and connects communities, delivering clear communication and transparency, will be essential in this time of climate change and post-pandemic economic stresses. The way Brightly Software have put the clients experience and communities at the centre of their strategy aligns perfectly with our ethos and values. We’re very excited about the change we as partners can bring to the world of operations management, which now, more than ever, has a direct impact on the customer experience.”
Community Central is available immediately to clients in the UK and Australia with global offerings to follow later this year.