The AA’s business services division has secured its 10th EV charge point support contract, making it the UK’s leading provider of services to the nation’s fast growing EV infrastructure networks.
The charge point support service is part of the AA’s ongoing drive to help UK businesses switch to EVs with confidence. Since March 2020, it has created a dedicated team of 30 call handlers that deals with more than 11,000 calls per month to help drivers with any issues they have at the charge point. The service operates on a 24/7 basis and can also call on the skills of the AA patrol force should the problems turn out to be vehicle related.
Dean Hedger, business development manager at the AA, said: “Our charge point support service is about providing charge point operators (CPOs) with the high levels of customer service provided by the AA. This enables the CPOs to give their customers confidence that help is available should they need it when it comes to using their public charge point network. They know if they have any issues at the point of charging, they can call the AA to guide them, answer any questions they may have and get them back on the road fast.”
The AA’s dedicated phone line support provides advice and guidance on the correct use of the charge point. It can also start or stop the charge and perform a reset on the post remotely, if that is required, enabling stranded EV drivers to continue their journey as quickly as possible.
Gavin Franks, director of AA Business Services, said: “The AA is committed to helping EV drivers throughout their driving journey as demand for all forms of battery, plug-in, and mild-hybrid electric vehicles continues to rise. From dedicated EV breakdown cover supported by the largest group of EV patrols in the UK, to EV car insurance, and EV driver training via AA Drivetech, we have developed a suite of services designed to help businesses to decarbonise their fleets.”